Contact Us

Have a question about an order, product, shipping, or anything else? The Aussie Exotics team is here to help.

Whether you’re looking for more information about our cannabis flower, vape carts, gummies, candies, or need assistance with an existing order, feel free to get in touch with us.

Get in Touch

Email: support@aussie-exotics.com
Website: aussie-exotics.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM

We aim to respond to customer inquiries within 1–2 business days.

Customer Support

For faster assistance, please include your order number when contacting us about an existing order. If you’re reporting a damaged or incorrect item, you may also include photographs and a brief description of the issue.

Before Contacting Us

For questions about a specific product, please check the product description and packaging information first. For shipping questions, please review our Shipping & Returns Policy for information about delivery times, eligible returns, and damaged orders.

Responsible Customer Service

Aussie Exotics is committed to providing a straightforward and responsible shopping experience. Cannabis and THC products are intended only for customers who meet the applicable legal age requirements, and availability and delivery are subject to local laws and regulations.

We’re here to help — reach out anytime, and we’ll do our best to assist you.