Shipping & Returns Policy

At Aussie Exotics, we aim to provide a simple, discreet, and reliable ordering experience. Because cannabis, THC products, vape products, and related items are subject to strict laws and shipping restrictions, orders are only accepted and fulfilled where the products, customer, carrier, and destination are legally permitted.

Shipping Policy

Legal Delivery Areas

We only ship products to locations where the sale, possession, and delivery of the specific product are lawful.

Customers are responsible for ensuring that cannabis, THC, vape, and edible products are legal to purchase and receive at their delivery address. We reserve the right to cancel an order when we determine that fulfillment would violate applicable law, carrier requirements, or our compliance obligations.

We do not knowingly ship cannabis or THC products internationally unless the specific product and shipment are expressly permitted under the laws of both the origin and destination countries and our carrier has approved the shipment.

Age Verification

Cannabis and THC products are sold only to customers who meet the applicable legal age requirements in their jurisdiction.

We may request age or identity verification before an order is processed or delivered. Orders that cannot satisfy applicable age-verification requirements may be cancelled.

Processing Times

Orders are generally processed within [1–2 business days] after payment and any required verification have been completed.

Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

Delivery Times

Estimated delivery times are provided at checkout and are estimates rather than guarantees.

Once an order has been handed to the carrier, delivery times may be affected by carrier delays, weather, customs, regulatory requirements, or other circumstances outside our control.

Discreet Packaging

Where permitted by law and carrier requirements, orders are packaged discreetly without unnecessary product information displayed on the outside of the parcel.

Tracking

Where tracking is available, tracking information will be provided after the order has been dispatched.

Customers should ensure that their shipping address is accurate and that someone legally permitted to receive the package is available when required.

Failed or Returned Deliveries

If a parcel cannot be delivered because of an incorrect address, failed age verification, refusal of delivery, or another issue attributable to the customer, additional shipping charges may apply where legally permitted.

For regulated products, customers should not attempt to return the product independently through the mail. Contact us first so we can determine the legally permitted resolution.

Returns & Refunds Policy

Because cannabis, THC-infused products, gummies, candies, vape cartridges, and other consumable products are regulated and/or hygiene-sensitive, we generally do not accept returns of opened or delivered consumable products.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or contains the wrong product, contact us within [48 hours] of delivery.

Please provide:

• Your order number

• A description of the problem

• Photographs of the package and product

• Photographs of any visible damage

• Any relevant delivery information

We will review the issue and, where appropriate and legally permitted, provide a replacement, refund, or other suitable resolution.

Unopened Products

For products that are legally eligible for return, an unopened item may be considered for return within [X days] of delivery.

However, regulated cannabis, THC, vape, and edible products may be excluded from returns even when unopened because of applicable laws and carrier restrictions.

Opened Products

For health, safety, hygiene, and regulatory reasons, we do not accept returns of opened or used:

• Cannabis flower

• Pre-rolls

• Gummies

• Candies

• Vape cartridges

• Other consumable cannabis products

Change-of-Mind Orders

We do not guarantee refunds for change-of-mind purchases, particularly where the product is regulated, consumable, opened, or legally restricted from being returned.

Refunds

When a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Shipping charges are generally non-refundable unless the refund is required because of an error on our part or applicable consumer law.

Products That Cannot Legally Be Delivered

If we discover that an order cannot legally be fulfilled or transported to the destination, we may cancel the order and issue an appropriate refund where permitted.

We will not ask customers to conceal, mislabel, or misdeclare regulated products to a carrier or customs authority.

Contact Us

If you have a question about an order, delivery, damaged product, or return, please contact our customer service team:

Aussie Exotics
Website: aussie-exotics.com
Email: [support@aussie-exotics.com]

We recommend keeping your order number available so that we can assist you as quickly as possible.

Responsible Purchasing

Aussie Exotics only intends to sell and deliver products in accordance with applicable laws and regulations. Customers are responsible for complying with the laws applicable to their location. Never attempt to circumvent age verification, customs requirements, carrier restrictions, or other legal requirements.